Terms & Conditions
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PURCHASING/ SUBSCRIBING TO ANY PRODUCT/ SERVICE.
This Refund Policy ("Policy") is a part of the Terms of Service ("Agreement") between the user ("you," "your") and [Mina Richelle Apothecary] ("we," "us," "our"). By subscribing to or purchasing any product or service provided by us, you agree to be bound by this Policy.
1. Refund Eligibility
1.1. Physical Products: You are eligible for a refund or replacement if the physical product you receive is defective, damaged during shipment, or significantly different from the product description. To be eligible, you must notify us within two days of receiving the product and provide photographic evidence supporting your claim.
1.2. Subscription-Based Services: For subscription-based services, you may cancel your subscription at any time. However, no refunds will be provided for any unused portion of the service.
1.3. Digital Products: Due to their nature, refunds for digital products such as software, e-books, online courses, or digital downloads will be granted solely at our discretion. However, if there is a genuine technical issue preventing your access to the digital product, we will work with you to resolve the issue.
2. Refund Process
2.1. Physical Products: To initiate a refund request for a physical product, please contact our customer support team at firstname.lastname@example.org. Upon verification of your request, we will provide you with instructions for returning the product. You are responsible for the return shipping costs, and the product must be returned to us in the same condition as it was received.
2.2. Subscription-Based Services: To cancel your subscription, please contact our customer support team at email@example.com. No refunds will be provided for the remaining unused portion of the service.
2.3. Digital Products: If you encounter any issues with a digital product, please contact our customer support team at firstname.lastname@example.org. We will assess the situation and, if appropriate, provide a resolution within a reasonable timeframe.
3. Non-Refundable Items
The following items are generally non-refundable:
- Services that have already been rendered or completed.
- Products or services purchased on a non-refundable basis, explicitly stated at the time of purchase.
- Products damaged due to customer negligence, misuse, or improper handling.
4. Changes to the Refund Policy
We reserve the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Policy on our website.
5. Governing Law
This Agreement shall be governed and interpreted in accordance with the laws of the United States, without regard to its conflict of law provisions.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at email@example.com.
By purchasing any product or service from us, you acknowledge that you have read, understood, and agreed to this Refund Policy as part of the Terms of Service agreement.
Last updated: [10/2023]